You Have Questions, We Have Answers
How do I use my loose tea leaves?
Loose tea leaves can be best used with our High Tea Strainer or your own french press. You should scoop 1 teaspoon of your tea into the strainer while you wait for your water to come to a boil. Next, you will place your strainer in your mug. Then, pour the hot water over top of the strainer. Let the strainer sit in the water for 5-7 minutes. Then, remove the strainer to enjoy your warm tea!
When will my order arrive?
Express orders are shipped between 1-2 business days. Standard US orders may take between 3-5 business days. All orders shipped outside of the US may vary.
How do I locate my tracking number?
Tracking numbers are automatically sent via email after the purchase has been processed.
Do you ship outside of the US?
Yes, we do! We love receiving orders from our international customers!
What is your return policy?
Unfortunately, we are unable to allow returns at this time.
How can I find out about promo codes?
Promo codes are shared monthly with all of our subscribers! If you'd like to receive monthly promo codes, all you have to do is subscribe to our emails!